David Gardner: Retain customers, reduce churn
Churn is a metric that can sneak up on entrepreneurs and rob them of their next round of funding
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customer satisfaction
DUALBOOT PARTNERS: Think like a customer – the benefits of making customer service a universal experience
Customer service experience isn’t just important in the abstract; it’s contextual. You don’t need to know that customers complain; you need to know what they complain about, and why.
Read MoreCofounders backs Virginia startup Feedtrail with $375K; firm moves to Cary (+ video)
Cofounders Capital is bringing Feedtrail, a startup, to Cary after investing $375,000 in the Virginia-based firm.
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