A survey of more than 3,000 people at 1,340 organizations nationwide shows the rapid adaptation wrought by artificial intelligence, especially generative AI, and the high expectations that this technology will re-make the workplace.

While most organizations polled report using AI in some way or another, the right way to do so remains elusive a little more than a year and a half since ChatGPT rocked the world.

Business leaders expect AI to boost both productivity and morale, by automating repetitive tasks and improving communication while allowing employees to more quickly generate creative ideas.

While employers know they need to add staff with a strong combination of AI and critical thinking skills, almost 75% say they struggle to find that combined skill set, and that employees will need additional training and education.

No matter their age, respondents — from Baby Boomers to Gen Z — indicated interest in developing AI skills. About 2/3 of those over the age of 65 said they would enroll in an AI course to increase their job efficiency.

That impact is expected to be felt across industries. A little less than a quarter of respondents (23%) in non-technical positions predicted that they’d be using generative AI in their day-to-day work within five years.