RALEIGH – The Diversity Movement has revolutionized how organizations create workplace excellence through diversity-led products, expert-curated content, and client success. As a result, TDM’s clients – including several that have been recognized for having top workplaces globally – have given the firm a 97% customer satisfaction rating.
Jamie Ousterout, at the forefront of TDM’s achievements in client success, has been named Chief Experience Officer. Ousterout, a past Triangle Business Journal “40 Under 40” leadership awardee, will continue to build on the company’s accomplishments, as well as drive the customer mindset throughout TDM’s internal culture.
“TDM’s leadership in building employee experience solutions has been powered by a world-class focus on client success as the innovative organizations we have the honor to work with drive real-world culture change,” said Jamie Ousterout, Chief Experience Officer at The Diversity Movement. “In today’s marketplace, organizational excellence is a key differentiator. In this new role, I will focus my process and operational expertise to create employee-first workplaces for both our clients and internally.”
Ousterout’s new role as Chief Experience Officer (CXO, a first at TDM) entails close collaboration with Donald Thompson, Co-founder and CEO, to continue building processes that lead to operational excellence. Studies have shown that customer experience is a powerful tool to drive organizational marketing and has transformative impact for internal teams. Ousterout’s expertise in business processes and operations will enable TDM to scale growth, apply its customer excellence model to its own company culture, and continue to ensure client and partner success via product growth.
“The Diversity Movement is dedicated to creating great experiences for its clients and employees,” said Donald Thompson, CEO and Co-founder of The Diversity Movement. “Jamie Ousterout’s promotion to Chief Experience Officer will align the company’s goals and objectives with strategic planning, key performance indicators, and organizational anchors to gain greater efficiency and operational excellence. She will also focus on internal communications and people operations to continue cultivating and scaling TDM’s high-performing team.”
Ousterout’s leadership has enabled TDM to build a national and international roster of clients and partners dedicated to creating culture-centric leaders and organizations. As CXO, she will continue to lead and supervise the Client Success team, while also bringing her operational expertise to ensure efficiency and scalability across Product Innovation, Marketing, Analytics, and Partnerships.
An in-demand speaker, Ousterout will continue to drive culture transformation for TDM’s clients and internally as a thought leader at live and virtual events, webinars, and podcasts. Her articles have been published at WRAL TechWire and TDM Library, as well as across a broad range of TDM publications, including guidebooks and white papers.
Thompson, recently named EY Entrepreneur Of The Year® 2023 Southeast Award winner, is building on TDM’s strength as a women-led organization. Ousterout is the third woman leader promoted in the last year, joining Chief Financial Officer Kristie Davis and Chief Revenue Officer Shelley Willingham. Under his leadership, TDM has earned numerous accolades, including the Inc. Best in Business List in DE&I Advocacy and its MicroVideos micro-learning library being named a Fast Company “world-changing idea.”
About The Diversity Movement
The Diversity Movement enables organizations to build and strengthen culture by tying real-world business outcomes to diversity, equity, and inclusion (DEI) initiatives via a scalable subscription-based employee experience platform. TDM’s integrated approach creates inclusive culture through the application of data-informed insight, technology, and DEI expertise. The platform offers end-to-end education, from front-line employees to a leadership assessment tool that measures cultural competency in executive team building.
TDM offers DEI Navigator for organizations who want to scale culture, as well as 400 original, digital learning lessons; 650+ award-winning micro-learning videos delivered in a “Netflix for DEI experience;” and analytics to track culture-building progress. “TDM Library” is a resource hub for organizations to find expert-curated multimedia content that transforms culture. TDM powers scalable and sustainable workplace excellence via a data-driven approach focused on results. For more information and resources, visit www.thediversitymovement.com.
