“AI is now part of everything we do at Pendo – it will be foundational to all new features and products.” – CEO Todd Olson
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RALEIGH – From its new offices in a downtown Raleigh skyscraper, the team at Pendo has a clear vision of the booming tech Triangle. And the view is clear: Artificial Intelligence is a field to be played, capitalizing on surging interest in AI as a business tool. But the Pendo vision extends well beyond Raleigh with its international office in Israel helping spearhead efforts that date back well before the business explosion triggered by ChatGPT.
Pendo joins AI frenzy, unveiling product suite targeting software improvements
In a Q&A, Pendo CEO Todd Olson talks about how the tech “unicorn” is pushing AI with its Pendo AI product suite unveiled Wednesday:
- Why specifically is Pendo doing this – customers asking for it? market competition?
- Did Pendo license an AI engine or create its own (does it have a nickname?)
- How big is the machine learning team?
- How long have you been working on this?
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Dr. Inbal Budowski-Tal completed her B.Sc. in Computer Science at the Technion, and then pursued a M.Sc. and a Ph.D. in Computer Science at the University of Haifa (summa cum laude). During her advanced studies, she was fascinated by the field of machine learning, and was a pioneer in applying it to create smart search engines for protein structures. She won the prestigious Google Anita Borg Scholarship and the Israeli Minister of Science Eshkol Scholarship during her studies. In 2015, after completing her Ph.D., Inbal worked as a researcher at Microsoft. Then, her entrepreneurial spirit drove her to take an opportunity to be the first employee and head of data science at a bioinformatics startup, which was acquired by a pharmaceutical company, BiomX, 1.5 years later. She then served as director of AI at EverC, a FinTech startup, before founding the machine learning group at Pendo. Dr. Budowski-Tal strongly believes that understanding the business domain and customer needs is crucial to the success of machine learning projects, and her expertise is adding machine learning capabilities at scale to SaaS products.
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- How much is Pendo investing in this?
AI is now part of everything we do at Pendo – it will be foundational to all new features and products. While we have increased our investment in AI, it is not a separate R&D investment. It is part of the value we bring to Pendo customers.
- After recent layoffs is Pendo retooling somewhat to step up AI efforts and might new jobs be created?
- Who at Pendo is leading the effort?