RALEIGH – ArenaCX, a startup led by former executives at Republic Wireless, has formal announced that it has raised nearly $4.2 million in its second round of financing.

According to an SEC filing made earlier this month and reported by WRAL TechWire, the company secured backing from 20 investors. ArenaCX made it official with Tuesday’s press release.

Doc Shufelt and Alan Pendleton launched ArenaCX two years ago and raised $2 million.

The startup says its software platform aims  disrupt the customer service industry.

Funders include Eagle Ventures, Sovereign’s Capital, Beyond Capital, Triangle Tweener Fund, and “other parties,” the company said.

CEO of Republic Wireless’ new spinout talks about ‘disrupting’ the customer service market

“Outsourcing allows companies to access talent, and continue to scale their business, even in tough markets and amidst a labor crunch,” said Alan Pendleton, Co-Founder and CEO of ArenaCX. “Done well, it also yields both performance improvements and cost savings. But there are thousands of outsourcing companies around the world. The range of offerings, capabilities, talent pools, and skill sets varies wildly. It can be daunting.  Making the wrong selection can bring serious consequences. ArenaCX helps companies scale with ease: confident that they are sourcing the right outsourcing partner at the right price on the right contract terms.”

ArenaCX says it has “more than 100 vetted, best-of-breed partners” and offers “one of the world’s largest resource pools for outsourced talent.”

Specialties include customer service, sales and marketing, accounting and bookkeeping, human resources and  recruiting, or administrative and back office service.