RESEARCH TRIANGLE PARK – Fidelity is stepping up its hiring, adding another 9,000 jobs across a variety of roles. And a “good number” of those are coming to the Triangle where Fidelity already has numerous openings.
“As you know, Fidelity’s [North Carolina] headcount is focused on technology and customer service, so we expect we will be adding a good number of these jobs locally,” a Fidelity spokesperson tells WRAL TechWire. “We are still finalizing the figures and will be able to share them soon.”
Some 9% of the jobs will be in technical positions; more than 40% are for client-facing jobs.
This is the third time in 2021 that Fidelity has expanded its workforce.
“[M]any of the customer service and technology roles we are filling in the Triangle and Charlotte areas this year are posted on fidelitycareers.com,” the spokesperson added.
Fidelity is also preparing to launch its “Personal Investing Regional Center,” a 500-job expansion at its RTP campus. It’s set to open “later this month,” the spokesperson said.
The 9,000 new jobs are expected to be filled by the end of the year, a reflection of Fidelity’s continued growth.
“This increase comes on the heels of Fidelity’s record growth in Q2 2021, including 1.7 million new retail accounts (up 39% year over year) and 2.6 million total daily average trades (up 14% YOY),” the spokesperson explained.
“These new roles will be primarily client-facing positions licensed financial planner positions, and technology positions, which will help create new products, like Fidelity’s Youth Account, and crypto currency and digital asset capabilities, like Sherlock.”
Asked about Fidelity’s work policies due to the continued COVID outbreak, the spokesperson noted the company anticipates a hybrid mix of in-office and work from home.
“While Fidelity has not officially announced a re-entry strategy yet, the firm is planning a hybrid strategy that will allow existing employees and employees in these new roles to work flexibly based on personal and professional needs,” the spokesperson said.
The company is continuing to work with employees in finding ways to deal with work in a COVID environment. Those efforts include:
- “work-from-home allowances
- “enhanced matching gifts programs
- “a working caregiver pilot designed to help associates find reliable and affordable childcare for the days and weeks they need it”
Fidelity added 7,200 jobs in 2020 but is doubling that total this year.
“Fidelity continues to achieve strong growth and results for our 38 million customers because of the hard work and commitment of our associates,” said Abigail Johnson, Chairman and CEO, Fidelity Investments. “Our financial strength and stability allow us to make significant investments in our businesses and create value for the people we are privileged to serve.”