RALEIGH — Bandwidth is angling to become a leader in helping companies migrate their telecom to Microsoft’s Teams communication platform. So it’s come up with Duet, a new solution for direct routing and emergency 911.
The fast-growing Raleigh communications software company claims Duet is the “only one of its kind” available directly from a carrier who owns and operates its underlying infrastructure.
With demand for remote office work and telecommuting rising due to the COVID-19 pandemic, Microsoft Teams’ portfolio includes “devices, spanning personal and shared spaces, that enable high quality, inclusive calling and meeting experiences as people connect and collaborate no matter their location.”
“With software-driven session initiation protocol (SIP) and Microsoft certified E911, enterprises can now simplify and accelerate the process of migrating their telecom to Microsoft Teams with a single provider,” the company said.
Duet for Microsoft Teams is built on top of Bandwidth’s software-powered SIP-native network, which has long been the standard for public switch telephone network (PSTN) connectivity behind other leading platforms including Google, Microsoft, Zoom, Genesys, RingCentral, Cisco, and more.
In addition, Bandwidth manages a nationwide E911 network, and is currently one of only two providers certified by Microsoft to provide dynamic E911 calling capabilities for direct routing.
“Migrating to Teams is new territory and can be challenging, because when phones don’t work, that will bubble up to me,” said Josh Jandrain, CIO of Inclusa, in a statement. “They made my job easier by staffing our project with highly competent Bandwidth experts who had an answer for everything we encountered along the way, and were able to truly deliver for Inclusa, in less than 4 months time.”
Bandwidth is offering Duet for Microsoft Teams for large organizations that have access to a Microsoft-certified session border controllers (SBC).
Back in 1999, David Morken, Bandwidth’s founder, was fresh from serving in the Marine Corps as an advocate judge when he founded the software communications company from a friend’s spare bedroom. For more than 18 years, he bootstrapped the company. Then in 2017, Bandwidth went public valued at around $300 million. Last year, it hit the $2 billion mark.
Companies like Google, Microsoft, Rover and Zoom use Bandwidth’s APIs to embed voice, messaging and 911 access into software and applications.