CARY – After numerous players complained that they had not received payments for prizes earned by playing Fortnite, Epic Games says issues are being resolded and “we are back on track to process prizes in a more timely manner.”
Website Fortnite Intel reported the player complaints earlier this week and noted that similar problems occurred a year ago.
“Last week, we saw another Reddit thread blow up on the same topic, showing tweets from [professional players] PWR Repulse and Liquid Cented, claiming that Epic owes them tens of thousands of dollars,” Jimmy Russo reported.
“[S]ome content creators are even coming out and saying that they haven’t received their Support-A-Creator (SAC) earnings,” he added.
Epic on Thursday sent an explanation to Fortnite Intel:
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“Recently, we experienced delays to Competitive prizes due to two separate issues. The first issue was related to our DreamHack Anaheim event. Here, we encountered delays due to additional California state tax withholding that required manual processing of payments outside of our Hyperwallet payment system. All prizes for DreamHack Anaheim have been sent directly to player bank accounts. These prizes should be deposited in the respective winners accounts in the next few days. We apologize for the delay,” Epic said.
“The second issue was related to overpayments for some prize winners of online cups due to a clerical error and required manual correction. Now that we have sorted out the overpayment issues, we are back on track to process prizes in a more timely manner.”
Epic also said Support-A-Creator “payout” issues were being addressed and noted that some “bad actors” were abusing the program.
“We take these violations seriously, and are looking at additional measures to prevent bad actors from abusing the program, up to and including potential legal action,” Epic said.
Read the full statement online.
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