Kim Humphrey is currently Vice President of IBM Customer Success Platform, Methods and Tooling, with a mission to deliver best-in-class client experiences by scaling customer success practices around the world. She has been at the forefront of expanding customer success from SaaS-only to our entire software portfolio by solving technical, business and cultural challenges with a hyper focus on delighting clients every day.

Bringing 20 years of experience in software development, organizational change management, business operations and customer success, Kim brings a unique perspective at the cross-section of transformation and operationalization.

As we scale out our Customer Success organization at IBM with expert technical skills to drive successful customer outcomes with IBM hybrid cloud & AI, Kim’s leadership was at the core ensuring we have a great employee experience, the right approaches to ensure client value, and the toolkit to spend time in the areas that bring the most value. Curious to learn more? Consider joining us!

Kim graduated with a Bachelor of Science degree in Computer Science from Manhattan College, and a Master’s Degree from University of Massachusetts. After stops in the West, Mid-West and East, Kim and her husband, Tim, currently reside in Raleigh, NC.