RESEARCH TRIANGLE PARK – IBM is expanding its business partnership with Amazon Web Services with an emphasis on helping clients utilize generative artificial intelligence. That means new training for a lot of people.

It’s also another step in IBM’s deepening embrace of artificial intelligence, from expanding use of AI in human resources, offering training and thus reducing jobs while offering more AI services.

IBM Consulting says it will “train and skill” 10,000 of its consultants to “better serve clients innovating on AWS” and its generative AI suite.

Defining generative AI

Generative artificial intelligence is artificial intelligence capable of generating text, images, or other media, using generative models. Generative AI models learn the patterns and structure of their input training data and then generate new data that has similar characteristics.

Source: Wikipedia

“Enterprise clients are looking for expert help to build a strategy and develop generative AI use cases that can drive business value and transformation – while mitigating risks,” said Manish Goyal, Senior Partner, Global AI & Analytics Leader at IBM Consulting, in the announcement. “Paired with IBM’s AI heritage and deep expertise in business transformation on AWS, this suite of reengineered solutions with embedded generative AI capabilities can help our mutual clients to scale generative AI applications rapidly and responsibly on their platform of choice.”

The companies say they also are going to offer join solutions and services that are upgraded with generative AI.

Some offerings:

  • Contact Center Modernization with Amazon Connect – IBM Consulting worked with AWS to create summarization and categorization functions for voice and digital interactions using generative AI, which are designed to allow for transfers between the chatbot and live agent and provide the agent with summarized details that expedite resolution times and improve quality management.
  • Platform Services on AWS – Initially introduced in November 2022, this offering is newly upgraded with generative AI to better manage the entire cloud value chain including IT Ops, automation, and platform engineering. The new generative AI capabilities give clients tools to enhance business serviceability and availability for their applications hosted on AWS through intelligent issue resolution and observability techniques. Clients can expect an improvement of uptime and mean time repair which means they can act quickly and effectively to potential issues that arise.
  • Supply Chain Ensemble on AWS – This planned offering will introduce a virtual assistant that can help accelerate and augment the work of supply chain professionals as they aim to deliver on customer expectations, optimize inventories, reduce costs, streamline logistics, and assess supply chain risks.

“Our customers are increasingly looking for the technical support and AI expertise they need to build and implement a generative AI strategy that drives business value from their entire cloud value chain,” said Chris Niederman, Managing Director, Global Systems Integrators at AWS. “We are excited to be working with IBM to include embedded generative AI capabilities that assist our mutual customers scale their applications – and help IBM consultants deepen their expertise on best practices for customer engagement with AWS generative AI services.”

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