RALEIGH – Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, was awarded Overall Best of Enterprise Connect for its new Bandwidth Maestro next-generation enterprise communications platform. The award, which recognizes excellence in technology advancement, innovation and business impact in the enterprise cloud communications space, was announced at the recent Enterprise Connect Conference & Expo, the leading conference and exhibition for enterprise communications and customer experience.
“Customer experience matters more than ever to grow and retain business in the current global economy. That’s why it’s such an honor to receive this recognition by the distinguished panel of judges at Best of Enterprise Connect,” said John Bell, Bandwidth’s Chief Product Officer. “We are excited how our next-generation enterprise communication platform will put enterprises at the center, with an innovative solution that enables chief information officers to benefit quickly from new capabilities that drive value, streamline operations and deliver a better customer and employee experience.”
Bandwidth Maestro, which was announced yesterday, is a first-of-its-kind cloud communications platform that enables chief information officers to solve the key challenge of integrating best-in-class real-time voice apps across their unified communications, cloud contact center and artificial intelligence (AI) platforms–which results in faster time to value and enhanced customer and employee experiences. With Bandwidth Maestro, enterprises will be able to easily customize global communications workflows and add state-of-the-art CX and AI capabilities such as conversational AI, machine-learning-based fraud detection, and text-to-speech and speech-to-text tools–all interoperable and consumable by software. Expected to be fully available in the third quarter of this year, Maestro significantly expands Bandwidth’s strategy to be the universal platform for Global 2000 enterprise cloud communications.
Pre-integrations for Maestro available at launch will include: full PSTN replacement in 38 countries and territories via the Bandwidth Communications Cloud, Microsoft Teams Direct Routing, Operator Connect for Microsoft Teams, RingCentral MVP, Cisco Webex Calling, Genesys Cloud CX, Zoom Phone, Cognigy, Google Dialogflow, Pindrop, Bandwidth Call Verification, Speech-to-text and Text-to-speech platforms from Amazon, Google, and Microsoft–with more to be added soon.
Learn more about Bandwidth Maestro here.
