If you misbehave repeatedly while getting a ride from Uber, you could get booted off the app.
The company said that starting Wednesday, riders with a rating from drivers that’s significantly below average could lose their ability to ride.
But before that happens they’ll get tips on how to improve ratings by being polite, not leaving trash in vehicles and not asking the driver to violate the speed limit. Uber says they’ll get several chances to improve their rating before getting the boot.
Here are key points from the announcement and a related video:
Ensuring Everyone Gets It
Starting with the U.S. and Canada, Uber riders and partners will see a full screen summary of the Community Guidelines and be asked to confirm that they understand or they may lose access to Uber.
Ratings-based Rider Deactivations
Riders may lose access to Uber if they develop a significantly below average rating. Riders will receive tips on how to improve their ratings, such as encouraging polite behavior, avoiding leaving trash in the vehicle and avoiding requests for drivers to exceed the speed limit. Riders will have several opportunities to improve their rating prior to losing access to the Uber apps.
Respect is a two-way street, and so is accountability. Drivers have long been expected to meet a minimum rating threshold which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.
Uber already expects drivers to meet a minimum rating that varies by city. It expects only a small number of people to lose the ability to ride.
It’s all part of Uber simplifying is behavior guidelines, which came out in 2016.
Starting with the U.S. and Canada, riders will see a summary of the guidelines and be asked to confirm that they understand them.
“By educating customers and partners about the Community Guidelines, asking them to confirm they understand, and holding everyone accountable, we can help ensure Uber is welcoming and safe for all,” Kate Parker, head of safety brand and initiatives, said in a statement.
