CHARLOTTE — Concentrix Corp. will lay off 173 workers at its contact center facility in Charlotte, according to a notice with the North Carolina Department of Commerce.

The California-based media company is a global business services provider “specializing in customer engagement and improving business performance.”


Concentrix provides information technology, finance, marketing, analytics services and more for industries including automotive, banking, health care and energy.

Concentrix filed a Worker Adjustment and Retraining Notice announcing layoffs due to a program closure. Concentrix stated its plans to close the “client program” located in East Charlotte on April 7, impacting 173 Concentrix employees at the location.

“This is due to a change in business strategy,” said company spokeswoman Brooke Beiting. “Our first priority has been to share this news with our employees. We remain committed to Charlotte and are working with our clients to bring new business to the site.”

In the past six months, Concentrix announced layoffs in Northern Kentucky impacting 258 employees, in New York affecting 232 employees, and in Michigan removing 209 employees.

The mass layoffs come shortly after Concentrix acquired Convergys, a customer and information management service company based in Cincinnati, Ohio. The acquisition made Concentrix the “second-largest global provider of customer engagement services.”

Concentrix is a subsidiary of Synnex Corp., an information technology supply chain company.

This is a story from the North Carolina Business News Wire, a service of UNC-Chapel Hill’s School of Media and Journalism

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