CHARLOTTE — Kinetic Concepts Inc. will lay off 65 workers at its Cambridge Corporate Center office in Charlotte, according to a notice with the Department of Commerce on Friday.

The San Antonio-based therapeutic and medical device manufacturer has notified affected employees and plans to eliminate these roles in four waves starting July 5 — followed by waves on July 26, August 2, and September 27. KCI’s WARN Act filing advises that these dates are subject to change.

“We let our workforce know of our plans to invest in and transform our customer support and experience capabilities,” said company spokeswoman Maggie Fairchild in a statement to North Carolina Business News Wire. “Unfortunately, this will result in position eliminations for some of our colleagues in San Antonio and Charlotte in the coming months.”

AT&T confirms layoffs as giant continues hiring in some job areas

Just under half of the positions eliminated relate to order fulfillment: 32 of the 65. The other roles cut include customer service support (19), billing and collections (13) and administrative support (1).

“We are communicating with our teams now so that we can maintain transparency and work together through this process,” Fairchild said.

“We are fully committed to offering support and resources, including employee assistance, career counseling and outplacement services to minimize the disruption for those who will be departing the company later this year.”

North Carolina has seen 450 employees laid off through WARN notices in 2019, with three of the four mass layoffs in the Charlotte area. North Carolina’s 2019 WARN summary can be found here.

This story is from the North Carolina Business News Wire, a service of UNC-Chapel Hill’s School of Media and Journalism

Cisco CEO: Layoffs a move to improve ‘customer experience’

Layoffs hit HuffPost as several media outlets make cuts in staffs