CARY– Samanage, an IT service management company, has announced a $30 million investment from Morgan Stanley Expansion Capital, the growth-focused private investment platform within Morgan Stanley Investment Management.
Samanage seeks to accelerate their exceptional year-over-year growth and expand their global market share in the IT Service Management (ITSM) industry.
This new funding comes after several years of sustained growth for Samanage. The company has raised a total of $74 million to date, and its client portfolio includes names like Goya Foods, SXSW, EXOS and more.
“Samanage has experienced momentous growth over the last several years, with this $30 million investment coming on the heels of a $20 million round in 2017 said Doron Gordon, CEO and founder of Samanage.
Samanage serves over 2 million users worldwide to help them deliver a superior service experience across departments, including IT, HR, finance, facilities, marketing, and any other team. The solutions, says the company, transform how employees get their work done, and how external customers are served.
“By providing the most innovative employee service management solution in the market, we are able to focus on redefining the service experiences of our customer’s employees. Samanage gives organizations the ability to dramatically improve employee engagement and productivity,” said Gordon, in a statement.
“Service Success translates to employee success, and ultimately, business success — and that’s what Samanage is all about. We are excited to partner with Morgan Stanley Expansion Capital to accelerate our vision.”
Samanage says it uses the latest technologies, ranging from automation to artificial intelligence and machine learning. Their solutions have won many industry awards and are recognized as the most reviewed, and highest rated ITSM solution across a variety of customer review websites such as Gartner Peer Insights and G2 Crowd.
“Samanage has a clear vision for improving the employee service experience for their customers by leveraging the principles of ITSM in every department to create smart and meaningful service experiences across the organization,” said Pete Chung, Head of Morgan Stanley Expansion Capital in a statement.
“Employee service is a large and growing industry and Samanage’s leadership and market position is very promising.”