Alexa isn’t content being a stay-at-home voice assistant. It wants to join the workforce.

“The next generation of corporate systems and applications will be built using conversational interfaces, and we’re beginning to see this happen with customers using Alexa for Business in their workplace,” says Amazon Chief Technology Officer Werner Vogels.

Amazon has been working with businesses and developers to bring Alexa into the office. The company launched Alexa for Business in November. It’s already being used in some offices, including WeWork’s co-working spaces.

“In just a few months, our customers have built hundreds of private skills that help voice-enabled employees do everything from getting internal news briefings to asking what time their help desk closes,” said Vogels in a blog post Monday.

Amazon has marketed Alexa devices primarily for consumers so far. Its third-party skills mostly cover entertainment, communication, and simple tasks like controlling smart-home devices.

Since Amazon for Business launched, companies have found some tasks work well with voice commands.

In offices, Alexa is being used for some of the same basic functions, like controlling the temperature. Vogels says it can be used to lower projectors, dim lights, find directions, book a room and report a tech issue.


Voice becomes a game changer

An excerpt from Vogels’ blog:

“Using your voice is powerful because it’s spontaneous, intuitive, and enables you to interact with technology in the most natural way possible. It may well be considered the universal user interface. When you use your voice, you don’t need to adapt and learn a new user interface. Voice interfaces don’t need to be application-centric, so you don’t have to find an app to accomplish the task that you want. All of these benefits make voice a game changer for interacting with all kinds of digital systems.

“Until 2-3 years ago we did not have the capabilities to process voice at scale and in real time. The availability of large scale voice training data, the advances made in software with processing engines such as Caffe, MXNet and Tensflow, and the rise of massively parallel compute engines with low-latency memory access, such as the Amazon EC2 P3 instances have made voice processing at scale a reality.

“Today, the power of voice is most commonly used in the home or in cars to do things like play music, shop, control smart home features, and get directions. A variety of digital assistants are playing a big role here. When we released Amazon Alexa, our intelligent, cloud-based voice service, we built its voice technology on the AWS Natural Language Processing platform powered by ML algorithms. Alexa is constantly learning, and she has tens of thousands of skills that extend beyond the consumer space. But by using the stickiness of voice, we think there are even more scenarios that can be unlocked at work.”

Read the full blog online.


But the most popular use case for White Collar Alexa is helping out with what is usually the worst office technology: conference calls. The company has created a skill that lets you say “Alexa, start my meeting.” Instead of searching for call-in numbers and trying to get everyone on the line, the system will start the call automatically.

Although Alexa integrates with calendars and business applications, such as Salesforce and Concur, it could face serious competition from Microsoft and Google. Both have their own voice assistants and also offer their own extremely popular productivity suites. Integration with G Suite and Microsoft Office could be a major selling point down the line for companies considering adding voice services.

For now, voice assistants like Alexa are still finding their footing and focusing on simple tasks. Amazon is betting they’ll be promoted to a full time position in the coming years.