Total Outsourced Systems, a Raleigh-based firm launched in 2009, has filed for bankruptcy, and employees have not received final wages, according to two contractors.
The firm had between 201 and 500 employees, according to its LinkedIn site. However, an employee tells WRAL TechWire that the firm had 122 workers.
Workers were told that the company was closing at 6 p.m. Friday and that they had to vacate the facility by 8 p.m., added the employee who asked not to be identified. They also have not been paid wages due, the employee said.
“Help us,” the worker pleaded.
Keshia McKinnie, who lives with her boyfriend and his children ages 4 and 8 who worked from home, told WRAL TechWire that employees had little warning about what was happening at the firm, better known as TOS. A supervisor briefed some employees Sunday night.
McKinnie had gone to work with TOS this summer after losing her sales manager job at H.H. Gregg, which went out of business.
“It was my job,” she said of the TOS position. “This is very stressful, especially for the holidays.”
McKinnie said she expected to be employed as a call-center employee through early 2018.
“I worked on Friday, and no one said anything,” she added.
McKinnie said she is owed about $1,500 for two weeks of work. She earned $18 an hour.
“We didn’t hear from anybody” before a text message and the conference call with the supervisor, she added.
Another employee who asked not to be identified agreed with McKinnie’s account of what happened and also said she had not been paid.
The contractors said they received their pay via debit cards. Funds that normally post two days ahead of payday did not post as expected on Sunday, they said.
Attempts to reach representatives of the company were not successful. No one answered the company’s phones Monday, and its website was not accessible.
The company’s office at 3645 Trust Drive was closed and padlocked Friday afternoon, according to the former workers.
Filings in U.S. Bankruptcy Court for the Eastern District of North Carolina state that it is “desirable and in the best interests” of the company to seek bankruptcy.
The initial form was signed by managers Tom Rooney and Douglas Land on Nov. 1. A followup filing was made on Nov. 3. A hearing was scheduled by the court for later in December.
A trustee handling the bankruptcy said workers won’t see their money anytime soon. The company’s assets must be liquidated before anyone gets paid.
Officials at the state Division of Employment Security couldn’t be reached to determine whether the company violated any laws by not notifying their employees about the bankruptcy filing.
There has been no layoff notice filed with the state Commerce Department as of Monday.
The firm describes itself at LinkedIn as “an American-owned outsourcing company specializing in providing high quality technical and customer service support. Total Outsourced Systems Inc specializes in Right Channeling, a proven methodology optimizing customer contact solutions and ensuring multi-channel communication choices to support their business goals and customer expectations. Offering outsourced customer contact services designed to optimize the way companies interact with their customers, TOS assists your company while enhancing brand loyalty, improving customer satisfaction, driving business initiatives and reducing service costs.”