How can companies provide quality customer service in the ever-evolving Internet of Things world? Xpertana says it has the answer.
The Chapel Hill startup will spell out its business case at the CED Tech Venture Conference on Sept. 19-20 in Raleigh.
Xpertana offers “a blended strategy that marries the best self-service and assisted service approaches powered by machine learning to deliver a seamless natural language service experience,” says CEO Glenn Schleicher.
At LinkedIn, Schleicher says his new firm provides a “next generation contact center solution that fuses self-service portal, contact center chat, and connected device diagnostic systems into an experience that will delight your customers and reduce delivery costs.”
Schleicher was co-founder and CTO of MoneyComb.
This profile is the latest in a series about Tech Venture participants written, edited and published by WRAL TechWire in partnership with the CED.
- Website: http://www.xpertana.com
- Email contact: email@example.com
- Address: 119 Lystra Preserve Drive, Chapel Hill, NC 27517
- CEO: Glenn Schleicher
- How many employees? 1-2
- Link to CED Tech Venture Company Profile: https://cednc.org/company-profile/xpertana
- What is the focus of your business?
Next generation integrated customer service software platform for the age of IoT built on a strategy of agent augmentation to deliver an end-customer experience that delights.
- What is the top pain point/business application you are seeking to address?
The cost and complexity of delivering truly world-class and differentiated customer service across an increasing number of channels
- What makes it unique?
A blended strategy that marries the best self-service and assisted service approaches powered by machine learning to deliver a seamless natural language service experience.
- Why should investors be interested in your firm?
Seed stage investment in a company in a very large market that is growing at a CAGR of 9%, founded by a seasoned technology executive with strong domain experience leading a global fortune 500
- How are you financed at this point?