Samanage, a provider of IT management services which touts itself as the “Service Desk for Your Entire Organization,” lands $20 million in new capital.

The firm, which raised $16 million last May, also launches a new “Enterprise Service Desk” at the Salesforce AppExchange.

Salesforce Ventures is among the investors. Other backers include Carmel Ventures, Gemini Israel Ventures, Marker LLC and Vintage Investment Partners.

The funding was announced Tuesday.

(Watch a video overview about Samanage at: )

“This investment in Samanage is a vote of confidence in our leadership position in the IT and enterprise service management space,” said Doron Gordon, founder and CEO of Samanage, in a statement. “The new Samanage Service Desk will disrupt the IT service management industry by bringing a new level of automation and usability to the employee service experience.”
Samanage Service Desk, Enterprise Edition is designed to enable “IT service interactions in one place to deliver a unified experience to employees. By providing a solution that is intuitive to use, that leverages Salesforce technology, and can be shared across all departments, enterprise organizations gain actionable intelligence, peak efficiency and service success,” the company says.

For example, problems identified through IT trouble tickets, can be managed with “one single solution for all employee ticket management. … Employees can get IT and HR help when, where, and how they want it, while service providers continuously improve customer satisfaction and efficiency.”

“At Salesforce Ventures, we’re fueling the next generation of innovative technology within the Salesforce ecosystem,” said John Somorjai, executive vice president of Corporate Development and Salesforce Ventures. “With companies like Samanage, we can extend the power of the Salesforce platform, making our customers even more successful.”