CED Tech Venture profile: Snapsolv, augmenting customer support with AI

Cary startup Snapsolv is aiming to improve customer support with a “cloud-based messaging platform” that offers multi-channel support, says CEO Prakash Kakumanu.

Snapsolv is among the presenting companies at CED Tech Venture 2016.

This profile is the latest in a series of Q&As being published in partnership between the CED and WRAL TechWire.

The Q&A:

What is the focus of your business?

Snapsolv is focused on bringing the customer support technology to the messaging era.

With multichannel messaging platform, SnapSolv helps businesses easily engage customers on any messaging channel from one single unified interface. Our platform aggregates customer interactions from across Web, SMS, Facebook Messenger and mobile apps to a unified dashboard and offers rich features to build enriching customer conversations.

Augmenting the human support with the power of AI, chatBots, machine learning and backend CRM integrations, Snapsolv is built for enterprises to improve customer satisfaction & loyalty, cut support center costs and increase revenues from new & existing customers.

What is the top pain point/business application you are seeking to address?

Even in this day and age, typical customer support experience is frustrating. No one wants to look up a phone number, wait on hold, and then talk to a person that has no context of the situation. Messaging, the most preferred choice of communication amongst new generation customers, solves that problem, by giving them an easy and asynchronous (no-wait) approach to reach a business at anytime.

Customers are not only texting more than talking, they are also on different channels at different times making it complex for businesses to engage these customers. SnapSolv addresses that problem by integrating customer messages from various digital channels into single unified dashboard. Businesses of any size will now have the power to reach and support customers where ever they are and provide seamless customer experience.

What makes it unique?

Bringing customer messages into traditional support system paradigm is new and enabling that from multiple web and mobile channels is complex. Our cloud based messaging platform offers multi-channel support system in a box for any size enterprise to get started with in hours, not weeks or months.

Shifting from a traditional “Tickets” based customer engagement to seamless & continuous conversation from any channel makes our solution unique. With additional advanced capabilities like automated response through AI, Machine learning and chatBots makes it a compelling new generation product for messaging era.

Why should investors be interested in your firm?

SnapSolv is one of the very few products that are pioneering the wave of customer messaging tools. We are fully operational product and actively pursuing customers in Retail and Travel & Leisure industry verticals. We are also currently discussing with large call centers and enterprises for custom deployment in their private cloud.

We are seeing large seed level investments in our sector, validating the market/product need.

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