A new report from RootMetrics finds Verizon is the No. 1 wireless provider across North Carolina based on qualities and speeds of services. The new report puts Verizon ahead of AT&T for the first time in three six-month studies.
The data covers information gathered across the state over the second half of 2015.
Earlier this month, Verizon was named No. 1 again in the national survey as conducted by the independent research firm RootMetrics. AT&T slipped a bit farther behind but remained second followed by Sprint and T-Mobile.
In North Carolina, Verizon received an overall score of 92.4 while AT&T came in at 86.6.
Sprint was third at 79.4 followed by T-Mobile at 71.3.
Verizon and AT&T had shared the top spot in the surveys for the second half of 2014 and the first half of 2015.
This time, Verizon took top honors in:
- Overall service
- Tetwork reliability
- Data
- Call performance
AT&T took the top spot for network speed.
The two firms tied for No. 1 in text performance.
A review of data from the last three national reports shows that Verizon is the only one of the four to improve its score, which takes into account various factors such as speed, text and call reliability. Verizon has taken the top spot in five straight surveys.
However, two other recent studies have reported somewhat different results, as WTW noted on Feb. 18.
RCR Wireless reported that a survey from OpenSignal declared T-Mobile as No1 in three of five categories followed by Verizon in two. Also, Nielsen Mobile Performance showed Sprint provided the fastest downloads.
Plus, a recent Consumer Reports survey found that smaller providers scored higher in customer satisfaction with Sprint, AT&T and Verizon receiving the lowest scores. T-Mobile scored slightly higher.
For the latest RootMetrics study, see:
http://www.rootmetrics.com/en-US/rootscore/map/state/north-carolina/2015/2H
Methodology
Here’s how RootMetrics calculates the overall scores:
“Overall Performance scoring is broken down in two ways. First, RootMetrics offers two holistic categories that give consumers a clear view of each network’s performance in the key areas of Network Reliability and Network Speed. Network Reliability is based on how reliably calls could be made and texts delivered, as well as how often RootMetrics could make a data network connection and then stay connected throughout testing of all performance categories. Network Speed includes how quickly a network could download and upload files, send emails, and perform typical web and app-related tasks.”
