Raleigh, N.C. — Phone and Internet service began returning Monday night to some customers of Verizon and Time Warner after an outage that lasted over six hours.

Verizon said the outage was limited to phone calls on its network in Durham, Wake and Orange counties, but users from Johnston, Lee, Nash, Wayne and Wilson counties also reported being unable to make or receive calls. Some users were able to use their phones to send text messages, but others reported that service was offline as well.

Verizon customers who reside in other states but kept a North Carolina phone number had also reported having trouble receiving calls.

Landline service for customers of Time Warner Cable phone service was also interrupted.

Scott Pryzwansky, a spokesperson for Time Warner, said that the outage was caused after fiber was cut by a third party during construction work near the intersection of Tryon Road and Junction Boulevard.

“Our fiber…that serves customers in the area as well as the Verizon cell tower [was damaged],” said Pryzwansky. “Our crews are on site working to repair the fiber as quickly as possible.”