Xerox Commercial Services is laying off another big group of employees at its call center in Cary, the company has told North Carolina officials.

The job cuts follow the laying off of some 500 workers that was announced in October.

Xerox disclosed the layoffs in a letter sent to the state Department of Commerce dated Dec. 3.

The layoffs are listed as “permanent.”

Lynn Theodoro, a human resources executive with Xerox in Dallas, texas, sent the so-called WARN notice, or Worker Adjustment and Retraining Notification. 

In the letter, Theodoro said the cuts were “due to a change in business conditions.”

All employees were told “concurrently,” she added.

The “eliminations” are expected to take place in January. 

Affected positions include:

  • 130 customer care agents
  • 24 supervisors
  • 1 manager
  • 6 quality assurance specialists
  • 4 training specialists
  • 1 program manager
  • 1 sales manager
  • 1 project leader

The layoffs announced in September were scheduled to hit in mid-November. 

The company provides customer support to industries ranging from technology, communications and financial services to retail, government and health care.

Xerox has operated the call center since it acquired Affiliated Computer Services in 2010. The company laid off 67 people at a call center in Raleigh in August, but McKee said it still employs about 3,200 in the Triangle