Updated Oct. 11, 2013 at 1:13 p.m.

Premium Lock Technology and your health: Hospitals watch those reviews

Published: 2013-10-11 12:55:00
Updated: 2013-10-11 13:13:33

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The ratings of North Carolina hospitals this week by Raleigh-based Axial Exchange rank Rex Healthcare in Raleigh highest on its index. Why are they important? Axial's system includes patient satisfaction, and since hospitals now are reimbursed in part based on customer satisfaction you can bet your thermometer that hospitals monitor these reports. Rex Healthcare talks with WRALTechWire about the ratings and how it is using technology. But based on the Axial score, Rex and North Carolina has some catching up to do based on Axial scores from other states....

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