RESEARCH TRIANGLE PARK – Shoppers want to return merchandise bought online without going back to a store or to the post office have a new choice in the RTP area. ReturnQueen, a free pick up and return service for shoppers wanting to send back purchases, has expanded to the Triangle.

The company announced the addition of its sixth logistics facility known as a ReturnHouse will be at an unspecified location in the Triangle region. It launched services earlier this month.

ReturnQueen image

“When mapping out our growth strategy, this felt like the natural next location, as it hits our core user demographics,” says Melissa Sprich, vice president of growth at the company which is based in metropolitan New York. “Tech savvy, young, diverse professionals are exactly who we know are the highest engagers of convenience services.”

Coverage of zip codes in Raleigh, Durham and Chapel Hill metros expands the ReturnQueen service footprint to more than 4,200 across the US.

According to a jobs posting at, ReturnQueen is offering $16 an hour for drivers.

Other companies have launched return services, such as Amazon’s partnership allowing returns at Kohl’s stores.

ReturnQueen recently launched in Charlotte. Other service areas include the new York city metro area as well as Nashville, Tampa and Austin, Texas.

The company describes itself as” an on-demand service that picks up, processes, and sends back all your shopping returns.”

It says “users to view all their online purchases at a glance and choose which items they want to return.”

The limit on returns is “as many items as you can fit into the return bag” which ReturnQueen provides.

ReturnQueen offers an app available via both the Apple and Google app stores.

The app sites:

App Store

Google Play