Local Tech Wire
RESEARCH TRIANGLE PARK, N.C. – Effective Thursday, (NYSE: FTR) replaces Verizon as the telecommunications provider for many commercial and consumer users in Durham as well as other parts of North Carolina.
Frontier does so, promising U.S.-based customer support.
In May 2009, Frontier and Verizon reached agreement on a deal that transferred many of Verizon’s customers in 14 states to Frontier.
“In addition to voice customer service, our broadband Internet help desk jobs will continue to be staffed by a 100 percent U.S.-based workforce,” said Maggie Wilderotter, chairman and chief executive officer at Frontier. “This will include the creation of 500 new U.S.-based jobs replacing work that Verizon sent overseas.”
Frontier is based in Stamford, Conn.
The deal with Verizon makes Frontier the fifth largest local phone company with services in 27 states.
Frontier’s customer service offerings include:
• 24/7 Internet help support
• Computer security software plus
• Hard drive back-up and storage
• Two-hour appointment windows for all installations and repairs; in home high-speed Internet installations
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