North Carolina Mutual Life Insurance Company has signed on with TotalCare IT Solutions for information technology services and support.
TotalCare is part of Alphanumeric Systems in Raleigh.
NC Mutual will receive help desk, remote monitoring, remote remediation and IT consultation services.
“Out of all the managed service providers we considered, TotalCare was the strongest and most experienced,” said Dennis Daniel, vice president of IT services at NC Mutual. “They are able to remotely monitor our network around the clock and prevent any major issues that could cause downtime. Plus, their team is able to handle the tactical aspects of technology for us so our internal staff can focus on business applications. As a result, we can better align technology with the business goals of the organization.”