Seventy percent of Time Warner Cable’s high-speed Internet service customers and some 60 percent of Time Warner’s Internet digital phone service in Raleigh and other areas lost or had disrupted service for 3 ½ hours on Thursday when a dump truck pulled down a major cable of the company’s network.
An unknown number of customers also lost video service, according to Time Warner spokesperson Tom Lawrence.
Service was restored at 2:15 p.m.
Those most affected were Road Runner cable Internet customers, with some 225,000 of nearly 300,000 losing connectivity or suffering from “slow connectivity speeds,” Lawrence said.
Some 60,000 of approximately 100,000 digital phone service customers lost service or could connect with “degraded quality”, too, he said.
Video service was affected on “some channels” in “some areas,” Lawrence said.
The problem occurred at 10:45 p.m. when a dump truck’s raised tarp roller (designed to keep contents from spilling out of the truck) snagged a cable at the Brownleigh Industrial Park just off Glenwood Avenue in Northwest Raleigh, Lawrence said.
The cable was not severed but was pulled down and loose from a connector box, Lawrence said.
The affected coverage areas included Raleigh, Wake County, Wilson, Goldsboro, Farmville and part of Pitt County, according to Lawrence.