ATLANTA, GA. — Paul O’Callaghan is the new president of North American, Latin American and European operations for Jacada, Ltd.

Jacada is a provider of contact center productivity solutions.

O’Callaghan has more than 20 years of experience in software, Internet and network infrastructure businesses. His most recent position was as senior vice president of global sales and services for Optio Software.

Jacada: www.jacada.com