goodmortage.com is introducing a web-based loan status tracking system so that borrowers and realtors can be better prepared for closings.
The service includes e-mail alerts for each step of the loan process.
“goodmortgage.com was built around taking the mystery out of the loan process for our customers,” said Keith Luedeman, goodmortgage.com’s chief executive officer. “Our new loan status tracking application further extends the customer-focused attitude of our business. We enhance our business with processes and tools that first and foremost improve the borrowing experience. By coupling this focus with our customer-centric team culture, we can maintain and continue to improve the high level of customer satisfaction that we have earned.”
The loan status tracking tool is password protected. Borrowers can also send messages to their loan specialists.
Realtors can track progression of loans in order to coordinate action items and closings.