IBM and Cisco are forming a partnership designed to deliver more self-service speech-enabled solutions for customer call centers.

The joint effort includes IBM’s WebSphere voice server and Cisco’s customer voice portal.

According to IBM, labor costs account for 75 percent of expenses related to call centers. The IBM-Cisco joint effort is designed to help call center operators offer more efficient, lower-cost self-service applications based on voice commands.

For details on toe new offering, see: