Enterprise-class customer relationship management (CRM) is out of reach for many small to medium size businesses. However, the latest CRM versions look to encompass as much of the functionality as possible, but at a fraction of the cost. A new CRM market is being created — one that encompasses businesses that were not part of the initial CRM adoption phase, NewsFactor reports.

For details, see: www.newsfactor.com/story.xhtml?story_title=Small-Business-CRM–A—-Billion-Sweepstake&story_id=29348&category=entcmpt