DAVIDSON,Customer Connect, a provider of customer relationship management solutions, is adding customized postcards to its product developed for auto dealers and service providers.
The postcards augment its AutoMarketSmart product, which enables service departments to automatically send electronic surveys via email to customers after service. Results are then tablulated for service managers.
“Not everyone has an email address – or wants to share it with their automobile dealer,” says Geoff Ables, president of Customer Connect Associates. “To accommodate this, we have added the ability for automobile service departments to send customized postcards to customers after every service event.”
Customer Connect: www.customer-connect.com