In the first of a three-part series, NewsFactor examines Voice over Internet Protocol telephony.

VoIP is coming. Indeed, in many organizations, it is already here. But as firms decide to make the leap – which many will be doing soon, as their Y2K-driven telephony purchases come due for replacement – they need to be aware of the pitfalls in implementing this technology.

Part One:—Part–&story_id=25483