Internap, a provider of routing technology and services for the Internet, says it is increasing its service level agreement standards.
One factor addressed is so-called network jitter — the delay in delivery of packets. Internap says it will guarantee average jitter of less than 0.5 milliseconds and latency of less than 45 milliseconds with less than 0.3 percent packet loss. Internap also promises 100 percent uptime.
“The combination of these defined service levels are required for truly effective deployment of voice over IP, streaming technologies, real-time e-commerce and other high-demand applications,” the company said in a statement.