More and more businesses as well as network service providers are moving to embrace Voice over Internet Protocol (VoIP) technology, NewsFactor reportsz.

“For the most part, VoIP has been a tool to help call-center managers deploy agents more efficiently at lower cost. Some brave businesses also have deployed this technology, but they are relatively few in number. Now, though, that is set to change, as AT&T has announced plans to accelerate and expand its VoIP rollout for business users,” NewsFactor says.

For details, see: contact-center-today.newsfactor.com/story.xhtml?story_id=23554