ATLANTA … Interland, a provider of Web hosting and online services, has named Richard Pitrolo to the newly created position of vice president of customer service delivery.
In this new role, Pitrolo will oversee the multi-million dollar commitment Interland has earmarked for customer satisfaction initiatives over the next 12 months.
“The creation of a customer service delivery executive position is critical to our business strategy,” said Joel Kocher, Interland’s chairman and chief executive officer. “– Interland has developed industry-leading hosting solutions and online services for small businesses. We intend to complement those solutions with an equally powerful customer service organization. Rich has a proven track record in this area and he is committed to providing our customers with the highest quality support available in the industry.”
Pitrolo, a 15-year technology veteran, was most recently VP of operations for Stream International, a provider of outsourced technical and customer support services. He had direct responsibility for nine call centers with approximately 7,000 employees.
Prior to Stream, Pitrolo served as director of operations and support at Inacom Corp. He has also been president and general manger of PC Technology Services, a subsidiary of Gateway 2000, where he also held senior service delivery positions.
Interland: www.interland.com
