The eQueue Multi-Media Contact Center from eOn Communications Corp. (Nasdaq: EONC) has received the best of show award in its category.
The Best of Show Awards were presented at the International Call Center Management Conference and Exposition, held Aug. 26-28 in Chicago. The awards were presented in 15 categories with only one winner per category.
The eQueue Multi-Media Contact Center offers a solution for customer interaction management. The universal or single queue approach enables contact centers to interact with their customers regardless of the media.
The eQueue applications include multi-media routing of all interaction types with ACD functionality, telephony capability, e-mail, chat and Web collaboration, integrated voice response, work force management, outbound dialing and a range of desktop devices and applications.