Clarkston Consulting, a management and technology consulting firm, has completed a real-time view of the order-to-cash process for Unilever Home and Personal Care North America (HPC-NA).

The new process will streamline the company’s common business processes across the organization through the implementation of appropriate technology solutions, Clarkston says.

Unilever HPC-NA set out to install a system that would provide a platform to meet future business needs, handle planned growth, and provide customer service capabilities. Clarkston helped Unilever HPC-NA replace 15 legacy applications.

Throughout the project, Unilever HPC-NA and Clarkston worked to ensure that the implementation would be transparent to customers, the majority of whom reported no disruption of service, the company says.

Unilever is one of the world’s largest consumer products companies with annual sales of $47 billion in 2002. It produces and markets a wide-range of products, including such brands as Dove, Suave, Wisk, Lipton, Hellman’s, Ben & Jerry’s and Slim-Fast. It operates in 88 countries around the globe and employs approximately 258,000 people.

Clarkston: www.clarkstonconsulting.com