Editor’s note: Charlotte Beat is a regular feature on Wednesdays.In these tough times with companies looking even more intensely for a competitive edge or positioning themselves for the economic rebound, business is pretty good at Consultant Development Group.

How good? The Charlotte-based firm announced Tuesday that it has opened an office in Research Triangle Park.

“The very specialized services that Consultant Development Group provide are in demand during this tough economy because professional services firms and consulting organizations are striving to position themselves as dramatically different from their competitors, and CDG helps them do that,” says Dr. Eric Threatt, who launched the company in 1999.

“Professional services firms and consulting organizations must continually increase their competitiveness to survive today’s business environment, and as ‘The Consultant’s Consultant’ CDG provides the methodology and tools to help them increase their competitiveness.”

While different companies retain CDG for various reasons, Threatt says there are some common threads.

“The major challenge for CDG clients is to develop and execute a business strategy that increases their competitiveness and positions them to take maximum advantage of an improving economy when it happens,” he says. “CDG helps clients to develop their strategy and a plan of action, and then we assist them in executing the plan – something that most consulting firms don’t do.

“We make sure the goals are clear and that our clients are doing the internal things needed to meet those goals.”

CDG already has an impressive list of clients in the Triangle area – Progress Energy, Strategic Technologies, Premier, Inc. and McKesson Corporation. Threatt believes he is winning business by helping companies reach objects and also by delivering good service.

“When I was doing the research for my doctorate, I wanted to study something that would help me to consistently deliver higher quality services to my clients and make me a more well-rounded consulting professional,” he says. “I didn’t know if such an area of study was practical or possible, but I did know this: The quality of services being provided by consulting firms and professional services companies, more often than not, fell short of the clients’ expectations.

“What I came to understand as a result of my research and experience was that the problems associated with delivering consistently high service quality resulted from a number of shortcomings in the processes and procedures employed by the service provider. It was also clearer than ever that professional service quality is the cornerstone of the competitiveness, profitability and success of the firm.”

CDG focuses on four categories of clients — IT services, healthcare services, financial institutions and energy companies.

Russell King, a client services associate, heads up the RTP office, and Threatt says he plans to add at least two more during the course of the year. They will be supported by CDG’s five employees in Charlotte.

CDG: www.consultingquality.com