Level 8 Systems (Nasdaq: LVEL) says it has completed the initial deployment of its Cicero workstation software and entered into a long term agreement with Arvato Services Inc., a subsidiary of Bertelsmann AG.
Under the agreement, Arvato will continue the deployment of Cicero, Level 8’s flagship customer relationship software solution for high volume customer contact centers. Based in Valencia, CA, Arvato provides customer relations management, mailing and fulfillment solutions to the travel and hospitality industry.
Cicero was deployed in an Arvato’s high volume contact center that manages the frequent flier program, reservations and airline bookings for a major international airline. The implementation project took less than eight weeks, with additional deployments planned.
In future expansion initiatives, Cicero will be deployed in other areas of Arvato’s multi-site contact center environment, integrating mainframe and web-based applications together with Microsoft Office into an integrated customer service agent’s desktop.
Level 8 has also appointed a new member of the board of directors. The new board member, Bruce Hasenyager, has held senior management positions at some of the leading companies in Level 8’s target markets, including Citibank, Kidder Peabody (now PaineWebber), Chemical Bank (now Chase), Merrill Lynch, and Booz Allen Hamilton.
“The substantial business and technology experience represented by Bruce Hasenyager’s membership on our distinguished board of directors will help us capitalize on new opportunities in our core markets,” Tony Pizi, chairman and chief executive officer of Level 8, said in a statement. “Level 8, its shareholders and valued customers will each benefit from his experience and leadership.”
Level 8: www.level8.com
Arvato: www.arvatousa.com
