IP and data services company Equant (NYSE: ENT) has signed a three-year contract with Packeteer (Nasdaq: PKTR), a provider of network application performance and quality of service controls.
Equant says it will provide a variety of support services, including maintenance and logistics, to more than 2,200 Packeteer contracts in 32 countries. As a result of this new integration services agreement, Packeteer will have more time and resources available to focus on its core competencies, the company says.
When Packeteer, headquartered in Cupertino, CA, receives maintenance calls from its customers, it will diagnose the problems and call one of Equant’s five Global Customer Service Centers to dispatch replacement equipment or field technicians. Equant says it will stock spare parts at strategic locations around the world to support Packeteer’s international customer base efficiently.
“Equant offers local support in 191 countries with language capabilities in English and 32 other languages,” Bruce W. Smith, head of Equant North America in Atlanta, said in a statement. “Packeteer can count on world-class integration services without making a huge investment in equipment and personnel. As Packeteer brings on new customers, it will be able to tap into Equant’s unparalleled global reach and international expertise to expand its customer service capabilities seamlessly around the world.”
The company, a member of the France Telecom Group, also announced that it was named “Best Global Carrier” by Emap Communications Group and ECTA, the voice of the European telecoms market.
Among the factors that led to Equant’s selection was the integration in only one year of Equant and Global One, completing a successful merger of two global telecom companies. Equant’s financial stability and recognized viability, as well as its leadership in IP VPN convergence solutions and award-winning customer care programs also contributed to the selection.