ATLANTA …Â Witness Systems (Nasdaq: WITS) has selected Silicon Valley Bank as the company’s financial services provider and has obtained a $7.5 million working capital line of credit from the bank.
Witness Systems is a provider of performance optimization software and services. Through its browser-based eQuality suite, the company enables customers to record customer interactions by telephone, e-mail and the Web, and then later evaluate and analyze performance for a complete quality assessment. This provides a training tool to help retain call center staff and help customer service representatives perfect their skills.
“As Witness Systems has rapidly grown both domestically and abroad, we require a financial partner that understands the needs of a global software company and has the broad capabilities to service those needs. Silicon Valley Bank is uniquely positioned to assist us with a full array of banking services,” Carolyn Arnason, vice president and corporate controller for Witness Systems, said in a statement.
“Witness Systems has attained global leadership in the customer contact center market with its suite of work force and performance optimization solutions. We are delighted to support the company, not only with this financing, but also with our full range of banking products and services as it continues to expand its market share and grow its business on a worldwide basis,” Alan Spurgin of Silicon Valley Bank’s Atlanta office said.
Witness Systems: www.witness.com
Silicon Valley Bank: www.svb.com