Level 8 Systems, Inc. (Nasdaq: LVEL) today announced the appointment of Dr. Jon Anton, to its Board of Directors.

Widely credited with originating the term “Customer Relationship Management” (CRM), Anton is a globally-recognized, leading authority in the industry and has assisted over 400 leading companies, across more than 25 key market sectors in improving their CRM and customer service strategy/delivery. Anton is currently the director of benchmark research at Purdue University’s Center for Customer-Driven Quality, and principal researcher for the school’s Call Center Benchmark Research.

Level 8 says Anton’s reputation for achieving “world-class business performance” and “bottom-line results” led him to investigate Cicero at a leading financial services firm. He was struck by the capabilities of Cicero and its capacity to realize his vision of the future CRM-driven virtual contact center, the company says. That realization led him to accept the invitation to join with Level 8 as a member of the Board of Directors to shape the future of the Cicero product.

In accepting Level 8’s invitation, Anton said, “A uniquely effective solution on the agent desktop, Cicero does more than simply address call center efficiency, application integration and ROI concerns; it delivers a better work experience for the harried and over-stressed agent, while substantially improving customer satisfaction.”

Level 8 stock was trading at $1.10 today.

Level 8 Systems: