How can companies provide quality customer service in the ever-evolving Internet of Things world? Xpertana says it has the answer.

The Chapel Hill startup will spell out its business case at the CED Tech Venture Conference on Sept. 19-20 in Raleigh.

Xpertana offers “a blended strategy that marries the best self-service and assisted service approaches powered by machine learning to deliver a seamless natural language  service experience,” says CEO Glenn Schleicher.

At LinkedIn, Schleicher says his new firm provides a “next generation contact center solution that fuses self-service portal, contact center chat, and connected device diagnostic systems into an experience that will delight your customers and reduce delivery costs.”

Schleicher was co-founder and CTO of MoneyComb.

This profile is the latest in a series about Tech Venture participants written, edited and published by WRAL TechWire in partnership with the CED.

Profile: Xpertana

  • Website: http://www.xpertana.com
  • Email contact: glenn@xpertana.com
  • Address: 119 Lystra Preserve Drive, Chapel Hill, NC 27517
  • CEO: Glenn Schleicher
  • How many employees? 1-2
  • Link to CED Tech Venture Company Profile: https://cednc.org/company-profile/xpertana

​The Q&A:

  • What is the focus of your business?

Next generation integrated customer service software platform for the age of IoT built on a strategy of agent augmentation to deliver an end-customer experience that delights.

  • What is the top pain point/business application you are seeking to address?

The cost and complexity of delivering truly world-class and differentiated customer service across an increasing number of channels

  • What makes it unique?

A blended strategy that marries the best self-service and assisted service approaches powered by machine learning to deliver a seamless natural language service experience.

  • Why should investors be interested in your firm?

Seed stage investment in a company in a very large market that is growing at a CAGR of 9%, founded by a seasoned technology executive with strong domain experience leading a global fortune 500

  • How are you financed at this point?

Self-funded