Poll: Person, not source, is key on social media to believability
The person who shares a news story on social media is more important than the story's actual source in determining whether readers believe it, a study by the Media Insight Project has found.
In a previous study, consumers said they paid greater heed to where the story originated. But the Media Insight Project, a collaboration between The Associated Press-NORC Center for Public Affairs Research and the American Press Institute, set up an experiment that found something different.
News organizations are keenly interested in research that tracks consumer habits in a rapidly changing media world. Facebook was the top non-television source for election news cited by both supporters of Donald Trump and Hillary Clinton in last fall's presidential campaign, according to the Pew Research Center. Businesses grew to churn out false stories that people would share online.
The Media Insight Project survey showed a post on a Facebook-like social network with a health story about diabetes. The Associated Press was labeled as the story's author in the post shown to half of the participants while for the other half, the story was said to be from a fictional source, DailyNewsReview.com. Half of the participants saw the story was shared by a public figure they had previously said they trusted, such as Oprah Winfrey or Dr. Oz. For the other half, the story was shared by a famous person they said they didn't trust.
Fifty percent of participants said the health story got the facts right when it was shared by the person they trusted, while only 35 percent said the same thing when they didn't trust the sharer, the study found. The pattern was nearly identical when people were asked if they thought the story was well-reported.
Participants also said they were more likely to pass the article along to their own friends when it had been shared by a trusted source.
By contrast, the original source — AP or the fictional site — made little difference to readers' perceptions about the article.
How poll was conducted
The Media Insight Project poll on sharing news on social media was conducted by the Associated Press-NORC Center for Public Affairs Research and the American Press Institute Nov. 9-Dec. 6, 2016. It is based on online and telephone interviews of 1,489 adults who are members of NORC's nationally representative AmeriSpeak panel.
The survey was funded by API.
The original sample was drawn from respondents selected randomly from NORC's National Frame based on address-based sampling and recruited by mail, email, telephone and face-to-face interviews.
NORC interviews participants over the phone if they don't have internet access. With a probability basis and coverage of people who can't access the internet, surveys using AmeriSpeak are nationally representative.
Interviews were conducted in English.
As is done routinely in surveys, results were weighted, or adjusted, to ensure that responses accurately reflect the population's makeup by factors such as age, sex, race, region and phone use.
No more than one time in 20 should chance variations in the sample cause the results to vary by more than plus or minus 3.5 percentage points from the answers that would be obtained if all adults in the U.S. were polled.
There are other sources of potential error in polls, including the wording and order of questions.
The questions and results are available at http://mediainsight.org/
For example, 52 percent of people said they believed that the article attributed to the AP had the facts right if it had been passed on by a trusted figure. But only 32 percent of people said the same thing when the AP piece was shared by someone less trustworthy.
"If there's somebody I like and agree with, they can have a big influence not only in what I look at but in whether I believe it or not: 'I trust them and I convey that trust to the news that they share,'" said Tom Rosenstiel, executive director of the American Press Institute.
While about half the people who participated in the project's experiment could remember later who shared the diabetes article, about two in 10 were able to identify the AP or DailyNewsReview.com as the author.
The study didn't measure non-famous Facebook friends, like your uncle or college buddy, but the implications are clear. People are increasingly getting news from their social media feeds, and the beliefs of their "friends" determine what they see regularly just like an editor who makes decisions about what goes into a newspaper.
Michael Virga, an electrical technician from Colorado Springs, Colorado, participated in the AP survey and said he was more likely to trust articles posted on social media by people he knows. But he's also learned to be careful after investigating some material on his feed that turned out not to be true, and it upsets him to see friends share fake news.
"I just don't look at something and take it at face value," Virga said. "Especially now, because you've got too many people getting their news from the web. It's frustrating sometimes when you want accurate information."
Following postelection concerns about the extent of fake news, Facebook announced measures to make it easier for users to call attention to false news stories they see on their service, and is working with news organizations and fact checkers to examine suspicious stories. Some critics have suggested Facebook's decision to identify stories as false rather than remove them is an indication they're not going far enough.
Facebook said it also supporting media literacy efforts.
"This is an issue that cuts broadly across the social media and news industries, and we are working together to help people better understand the sources and authenticity of information before they share with their friends or family," said Justin Osofsky, Facebook's vice president of global operations and media partnerships. "It's important we give people the tools to make smart decisions about content, with the goal of helping create more informed communities across the digital ecosystem."
The project's findings indicate that news organizations must pay closer attention to how its articles spread through social media, Rosenstiel said. They might also want to consider something that may seem counterintuitive, like sharing news by competitors in the hope that they will reciprocate, he said.
Readers "are not just your audience anymore," he said. "They're your ambassadors."
Social media outlets need to better police what is spread on their sites, he said.
"If you build the freeway, you have the responsibility to make sure the freeway is safe," he said. "You shouldn't just say that if there are potholes, drivers should try to avoid them."
The poll of 1,489 adults was conducted Nov. 9-Dec. 6, 2016 with funding from the American Press Institute. It used a sample drawn from NORC's probability-based AmeriSpeak panel, which is designed to be representative of the U.S. population. The margin of sampling error for all respondents is plus or minus 3.5 percentage points.
Respondents were first selected randomly using address-based sampling methods, and later interviewed online or by phone.
Media Insight Project: http://mediainsight.org/
Please Log In to add a comment.
Latest for Insiders
- NC Biz Wire, PACES team, Google Fiber advocate land WRAL TechWire Editor's Choice Awards
- TechWire Awards go to six individual, six corporate Triangle tech, life science leaders
- Dr. James Goodnight: From moment of inspiration to building SAS, a global software powerhouse
- With all tickets gone, TechWire Awards to be streamed live at WRAL.com
- As Scot Wingo's new gig Spiffy lands extra $2.5M, he 'loves' being back with a startup
- Dr. Charles Hamner: A creator of NC's life science industry
- First WRAL TechWire Hall of Famers: Five pillars of NC's tech success
- Why Red Hat's new CFO left IBM - and what he likes better
- Eric Shander's journey: From IBM to Red Hat, chief accounting officer to CFO
- Datathon at Duke offers big talent recruiting opportunity, says former Red Hat exec