WRAL Tech Wire

Centrylink/Embarqmail is taking money from the Fed. Govt. to provide services in rural areas while are not providing services in Metro areas. To wit I live in Fayetteville and am paying for High-speed Internet. I am not receiving High-speed. Called with an Internet speed problem for 1st time after having High-speed for 5 yrs. with no problems. They came out to fix line; instead cut my speed down from 1G to 768M which is actually operating at 525M which regular dailup speed. Tried to get them to fix this but they refuse. Currently under contract for. Home phone & Internet. Being charged for 1G. Have been told Devonwood has old Lines and there's nothing they can do. I live in city limits just two miles from the mall!! They have done this to others in neighborhood. Their suggested solution is to try and get cable. I think that they have oversubscribed their bandwidth capability in the area and are not willing. To upgrade bandwidth. Why? So they can sell more cellular!

Clyde, I feel your pain. I was the first in my area to get 1.5 Mbps DSL from Sprint/Enbarq/CenturyLink back in 2000. Recently was allowed to upgrade to 3 Mbps but got constant errors and dropped connections. After about 2 months of service calls, CenturyLink downgrades my DSL to 1.5 Mbps and says I am too far away to get the faster speed and should feel luck to get 1.5 Mbps. There are people not even a mile from me getting 6 Mbps to 50 Mbps. They are not interested in upgrading their entire service area, but more like cherry-picking the rich parts of town and those areas where people are living on top of each other. I am in a rural area, but not that rural. My service is just a notch above a tin can and some string. When other options come available to me that provides faster, more stable Internet speed, I will leave CenturyLink in the dust. Until then and per CenturyLink, I have two choices. Either stay in the Technological dark ages or move. Can't wait to replace them.

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